GTC
Hereinafter referred to as “HDD”, HDD (Hard Disk Drive) and SSD (Solid State Drive) are to be understood in singular and plural form as applicable to the respective order.
Changes to terms and conditions and prices will be announced in the month before the previous month, unless they have already been announced when registering.
For technical reasons, there are few redundancies, so uptime cannot be guaranteed. There will be a few hours of downtime per month due to updates and/or HW changes. A UPS ensures controlled shutdown in the event of a power failure.
The customer is responsible for the encryption and backup of his data. The key must also be kept safe and accessible by the customer. No liability is assumed for loss of data.
Hacking attempts and illegal activities are to be avoided and any security gaps found are to be reported to support(at)hdd-housing.at.
From 1TB of traffic, we reserve the right to lower the prioritization over other customers for the rest of the month using traffic shaping.
Arrears:
If the delay in payment exceeds 14 days, we are entitled to discontinue all services.
Liability:
Claims for damages by the customer for direct damage, consequential damage or lost profit, in particular those resulting from technical problems, are excluded. Excluded from this are claims for compensation for the HDD sent, but excluding the data stored on it, which are based on intent or gross negligence.
Installation and removal of the HDD:
Installation and removal of the HDD usually takes place on the first of the month.
Payment Methods:
Payments can only be made by bank transfer using IBAN or PayPal.
Notice Period:
Cancellation is possible up to the 24th of the current month. The HDD will be removed and sent back at the end of the month. The shipping costs will be charged.
GDPR
The protection of your data is particularly important to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG). In this data protection information we inform you about the most important aspects of data processing on our website.
When you visit our website, your IP address, the beginning and end of the session are recorded for the duration of this session. This is due to technical reasons and thus represents a legitimate interest within the meaning of Article 6 (1) (f) GDPR.
In addition, all data that you transmit to us by e-mail, signal or similar is stored for the purpose of contract processing.
The data you provide is required to fulfill the contract or to carry out pre-contractual measures. Without this data we cannot fulfill the contract with you. There is no data transfer to third parties, with the exception of the transfer of data to the processing bank/payment service provider for the purpose of debiting the purchase price, to the transport company/shipping company commissioned by us to deliver the goods and to our tax consultant to fulfill our tax obligations.
If a contract is concluded, all data from the contractual relationship will be stored until the end of the tax retention period (7 years).
Data processing takes place on the basis of the legal provisions of § 165 Paragraph 3 TKG 2021 and Art 6 Paragraph 1 lit b of the GDPR (necessary for the fulfillment of the contract).
Responding to inquiries about data protection
We ask that you send your request in writing or by e-mail with an enclosed copy of your ID to the following address: support(at)hdd-housing.at Öffentlicher PGP-Key